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My players cannot connect to my Enshrouded server ​

Troubleshooting guide for when players cannot connect to your Enshrouded server.

If your friends or other players are having trouble connecting to your Enshrouded server, follow this troubleshooting guide to identify and fix the issue.

Quick checklist ​

Before diving into detailed troubleshooting, verify these basics:

  • ✅ Your server is running (green status in the panel)
  • ✅ You're sharing the correct IP address and port
  • ✅ The password is correct (if you set one)
  • ✅ Your server hasn't reached the 16 player limit
  • ✅ The game version matches between server and client

Common issues and solutions ​

1. Server is offline or starting ​

Symptom: Players see "Server not found" or "Connection timed out"

Solution:

  1. Check your server status in the game panel.
  2. If it shows stopped (red), click Start.
  3. If it shows starting (yellow), wait 1-2 minutes for it to fully start.
  4. Look at the Console tab to ensure there are no error messages during startup.

2. Wrong IP address or port ​

Symptom: "Unable to connect" or "Server not responding"

Solution:

  1. Go to your server in the game panel.
  2. Copy the exact IP address and port shown in the Console or Settings tab.
  3. Share both with your players in this format: IP:PORT (e.g., server.pnplay.nl:15636).
  4. Make sure players are:
    • Clicking on "Find Server (IPv4 address)" in Enshrouded
    • Entering the full IP:PORT with the colon
    • Clicking "Search" to find the server

Use a subdomain

Make it easier for players to remember! You can set up a subdomain like play.yourdomain.com instead of a numeric IP address.

2b. Server not appearing in search ​

Symptom: Server doesn't show up after searching with correct IP:PORT

Solution - Add to Steam Favorites:

  1. Ask players to open Steam.
  2. Go to View → Servers → Favorites tab.
  3. Click Add a Server.
  4. Enter your server address as IP:PORT (e.g., server.pnplay.nl:15636).
  5. Click Add this address to favorites.
  6. Return to Enshrouded and the server should now appear at the top of the server list.

Why Steam Favorites?

Sometimes Enshrouded's in-game search doesn't find servers immediately. Adding them to Steam favorites ensures they always appear in your server list.

3. Incorrect password ​

Symptom: "Invalid password" or connection is rejected

Solution:

  1. In the game panel, go to the Startup tab.
  2. Check if a Server Password is set.
  3. If yes, share the exact password with your players (passwords are case-sensitive!).
  4. If you've forgotten it, you can change it in the Startup settings and restart the server.

4. Server is full (16 players maximum) ​

Symptom: "Server is full" or "Cannot join"

Solution:

  • Enshrouded servers support a maximum of 16 concurrent players.
  • Check the Console tab to see how many players are currently connected.
  • Wait for a player to disconnect, or ask someone to leave temporarily.

Player limit

Unlike Minecraft where you can add unlimited slots, Enshrouded has a hard limit of 16 players set by the game developers.

5. Game version mismatch ​

Symptom: "Version mismatch" or "Incompatible version"

Solution:

  1. Check your server's game version in the panel (Startup tab).
  2. Ask your players to verify their Enshrouded game is up to date on Steam.
  3. If there's been a recent update:
    • Stop your server
    • Go to Settings → Reinstall Server to update to the latest version
    • Restart your server

6. Firewall or network issues (player-side) ​

Symptom: Only certain players cannot connect

Solution for players:

  1. Disable antivirus/firewall temporarily to test if it's blocking Enshrouded.
  2. Add Enshrouded to firewall exceptions.
  3. Check if their router has port forwarding or firewall rules blocking game connections.
  4. Try using a VPN to test if ISP is blocking connections.

7. Server configuration errors ​

Symptom: Server crashes immediately when players try to join

Solution:

  1. Check the Console or Logs tab for error messages.
  2. If you recently edited configuration files via SFTP:
    • Restore from a backup
    • Or reset to default configuration
  3. Restart the server after fixing configuration issues.

Still not working? ​

If you've tried all these solutions and players still cannot connect:

Check server performance ​

  • Go to the Console tab and check resource usage
  • High CPU or memory usage might cause connection issues
  • Consider restarting the server to clear any issues

Contact support ​

We're here to help!

Include this information when contacting support:

  • Server name or ID
  • Error message players see
  • Screenshots of the Console tab
  • When the issue started
  • What troubleshooting steps you've already tried

Server logs are helpful

Before contacting support, check the Logs tab in your panel. The logs often contain specific error messages that can help identify the problem quickly.

Preventing future connection issues ​

  • Keep your server updated to the latest Enshrouded version
  • Create regular backups before making changes
  • Test connections yourself before inviting many players
  • Monitor the Console regularly for warnings or errors
  • Avoid making configuration changes while players are online